At Bagruethnic, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a flexible Refund, Return, and Exchange Policy to ensure your shopping experience with us is smooth and worry-free. Please read the following guidelines carefully to understand how you can return or exchange a product.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • The product must be unused, unwashed, and in its original condition with all tags intact.
  • The return request must be made within 2 days of receiving the product.
  • The product must be in its original packaging, along with any accessories, labels, or promotional items that may have come with the purchase.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Us: Email us at support@bagruethnic.com with your order number, product details, and reason for return or exchange.
  • Return Authorization: Our customer service team will provide you with a return authorization and further instructions.
  • Ship the Product Back: Once your return request is authorized, pack the product securely and ship it back to the address provided by our customer service team. The return shipping cost will be borne by the customer, except in cases where the product is damaged or defective.

3. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, the refund will be processed within 7-10 business days. Refunds will be credited to your original method of payment.
  • Shipping Costs: Please note that original shipping costs are non-refundable unless the product was damaged or defective upon delivery.
  • Refund Delays: In the case of delays in receiving your refund, we recommend contacting your bank or payment provider for further information.

4. Exchange Policy

We offer product exchanges if you wish to replace your item with a different size, color, or style, provided the item meets the return eligibility criteria mentioned above.

  • Product Exchange: To exchange a product, contact us at support@bagruethnic.com and specify the new product details (such as size, color, or design) you’d like in exchange.
  • Stock Availability: Exchanges are subject to product availability. If the requested item is unavailable, you will have the option to choose another item of equal value or request a refund.
  • Processing Time: Once we receive your returned product, we will process the exchange and ship the new product to you within 7-10 business days.
  • Shipping Fees: Customers are responsible for the return shipping costs. However, if the product is defective or incorrect due to our error, we will cover the shipping fees for the exchange.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a free return or replacement of the item at no additional cost. To report a defective or damaged item:

  • Email Us: Send an email to support@bagruethnic.com with your order number, product details, and photos showing the damage or defect.
  • Replacement Process: Once verified, we will either replace the defective product or issue a full refund, including any shipping charges.

6. Non-Returnable and Non-Exchangeable Items

Please note that the following items are non-returnable and non-exchangeable:

  • Products that have been used, worn, washed, or altered.
  • Custom or made-to-order products.
  • Products purchased during sales or promotional events, unless defective or damaged.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please follow these steps:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card provider, as it may take some time before the refund is officially processed.
  • If you’ve done all of the above and still have not received your refund, please contact us at support@bagruethnic.com.

8. Contact Us

For any questions or concerns about our Refund, Return, and Exchange Policy, feel free to reach out to us at:

www.bagruethnic.com